Refund & Cancellation Policy
At Medyaf · مضياف we care about your full satisfaction. This policy explains when you're entitled to a refund, how to request one, and how long it takes. It should be read together with our Terms of Service.
1. Free trial
The free trial is entirely free and requires no payment, so there is nothing to refund.
2. Refunds before use (14-day cooling-off)
If you purchased a paid package and have not sent any invitation yet, you may request a full refund within 14 days of purchase. The refunded amount equals the amount actually paid (a final, tax-inclusive amount).
3. After you start using a package
- Once the first invitation is sent from a package, the service is considered started and the consumed portion of the package becomes non-refundable.
- Unused guest slots are non-refundable and non-transferable to another occasion, because pricing is calculated per guest at the time of purchase.
4. When we refund in full
We issue a full refund — even after use — in the following cases:
- A duplicate charge or a technical error during payment.
- We are unable to deliver the service for a reason attributable to us.
- Any case where Saudi consumer-protection law requires a refund.
5. How refunds are processed & timing
Refunds are returned to the same original payment method:
- Local card payments are processed through our payment provider Moyasar.
- International payments (Apple Pay / Visa / Mastercard) are processed through Paddle.com as the Merchant of Record and returned in US Dollars.
The refunded amount typically appears in your account within 5 to 10 business days, depending on the payment provider and your card-issuing bank.
6. How to request a refund
Email us at hello@medyaf.me with your account email, the transaction date, and the reason for your request. We reply within 2 business days and process any due refund as soon as it's approved.
7. Contact us
For any question about refunds or cancellations:
📧 hello@medyaf.me
💬 WhatsApp: +966 55 301 0629
📍 Riyadh, Saudi Arabia